At Sleepwise beds, we aim to provide a smooth and flexible shopping experience. This Cancellation Policy explains how customers can cancel orders placed on sleepwisebeds.co.uk and the associated terms.
Order Cancellation Timeframe
- Customers may request to cancel their order within 24 hours of placing it.
- After the 24-hour window, orders may already be processed, packaged, or shipped, making cancellation no longer possible.
How to Cancel an Order
To cancel an order, please contact us as soon as possible with the following details:
- Full Name
- Email Address
- Order Number
- Reason for cancellation
Contact:
Email: info@sleepwisebeds.co.uk
Phone: +44 1914 691469
Our team will confirm whether the cancellation has been accepted.
Refunds for Cancelled Orders
- If the cancellation is approved, any payments made will be refunded to the original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Orders Already Shipped
- Once an order has been dispatched, it cannot be cancelled.
- Customers wishing to return shipped items should follow our Return & Refund Policy for instructions.
Changes to Orders
- Minor changes (such as shipping address or product options) can be requested within the same 24-hour window.
- After this period, changes may not be possible if the order is already in processing or shipping.
Contact Information
For any questions regarding cancellations, please contact:
Sleepwise beds
Email: info@sleepwisebeds.co.uk
Phone: +44 1914 691469
Address: 1-3 Coldwell St, Felling, Gateshead NE10 9HH, United Kingdom